Terms & Conditions

1. General

1.1 These Terms and Conditions (the Terms) govern the relationship between you, the player (you or the User), and Sandbox Entertainment Corp., operating as Wing (Wing, we or us).

1.2 By visiting or using any part of wing.ph or any Wing application on any device (the Website), or by registering, you agree to be bound by these Terms together with: (i) the account registration procedure; (ii) all rules for gaming and gaming transactions, including the Sportsbook Rules and the rules of each game; (iii) the Privacy Policy; (iv) the KYC Policy, AML Policy and Responsible Gaming policy; and (v) the terms of any promotion you join. These documents are incorporated into these Terms by reference.

1.3 You accept these Terms electronically by ticking the agreement box when you register, and by logging in. Under the Electronic Commerce Act of 2000 (Republic Act No. 8792), your electronic acceptance has the same legal effect as a signed written agreement. If you do not agree with any part of these Terms, do not use the Website.

1.4 If these Terms conflict with the rules of a specific game or promotion, the game- or promotion-specific rules prevail for that game or promotion. Anything those rules do not cover is governed by these Terms.

1.5 We may amend these Terms. Amendments take effect when published on the Website. We will notify you of material changes, with a summary, by email or on the Website before they take effect. If you do not accept a change you must stop using the Website and may close your account; continued use after the effective date means you accept the change.

1.6 These Terms are published in English. Translations are for convenience only; if a translation differs from the English version, the English version prevails.

2. Who may register and play

2.1 You must be at least twenty-one (21) years old to register and to play for real money. We verify age and identity before your first deposit and may ask for proof at any time.

2.2 Pursuant to Malacañang Memorandum Circular No. 8 (2016) and the rules of PAGCOR, the following persons are not allowed to register or play on the Website:

• Government officials and employees connected directly with the operation of the Government or any of its agencies;
• Members of the Armed Forces of the Philippines (including the Army, Navy and Air Force) and of the Philippine National Police;
• Persons under twenty-one (21) years of age, and students of any school, college or university in the Philippines;
• PAGCOR officials and employees, and holders of a PAGCOR Gaming Employment License (GEL);
• Officers and employees of gaming operators, including Wing and its service providers;
• Persons included in PAGCOR's National Database of Restricted Persons (NDRP), including self-excluded and family-excluded persons;
• Spouses, common-law partners, children and parents of the persons in the first, second and fourth items above;
• Unregistered players and persons using another person's identity or account.

2.3 Funds or credits in the account of a player who is found ineligible to play are forfeited in favour of the Government, in accordance with PAGCOR rules.

2.4 You may play only from within the Philippines and only in private. Playing online games in open and public places is prohibited.

2.5 You are responsible for making sure that your use of the Website is lawful where you are. The availability of the Website is not an offer or invitation to anyone for whom online gaming is unlawful.

3. Your account

3.1 You may hold only one account. Additional or duplicate accounts may be blocked or closed, and you must tell us immediately if you become aware that you hold more than one account.

3.2 All registration information must be true, complete and current, including your full name, date of birth, address, mobile number and email address. You must update your details promptly when they change.

3.3 Before your first deposit you must complete identity verification under our KYC Policy, including a valid government-issued ID and a real-time selfie holding that ID. We may request further documents or a video call at any time, including before a withdrawal.

3.4 Your account is personal. You may not sell, transfer, lend or lease it, play on behalf of anyone else, or let anyone else use it. Doing so may result in suspension or permanent closure without prior notice.

3.5 Keep your login details secret. Transactions confirmed with your login credentials are treated as made by you. If you suspect someone else knows your credentials or has accessed your account, tell us immediately so we can temporarily block it.

3.6 We may refuse to open an account, or limit, suspend or close an account, where the law, PAGCOR rules or these Terms require or allow it.

4. Deposits

4.1 Wing operates in Philippine pesos (₱) only. You can deposit using the methods shown in the cashier; current minimums, maximums and timings are listed on Payments, limits & timings.

4.2 Deposits must come from a payment account registered in your own name. We do not accept third-party payments, credit cards or cryptocurrency for gaming.

4.3 You can only play with funds available in your account. Wing never extends credit, and account balances do not earn interest.

4.4 Your bank or e-wallet may charge its own fees; those are outside our control. We may use additional checks to verify a deposit.

5. Bets and account administration

5.1 When you place a bet, the stake is held until the outcome is determined. A bet accepted by our systems is binding and cannot be cancelled or withdrawn by you, unless the applicable game or sportsbook rules say otherwise.

5.2 Our records of your stakes, available balance and amounts owed are final, save for manifest error.

5.3 Winnings are credited to your account once the outcome is confirmed and the market is settled.

5.4 If funds or winnings are credited to your account in error, whether by technical or human error, they remain Wing's property and will be removed. If you have already withdrawn them, the amount is a debt you owe to Wing. You must tell us immediately if you notice an incorrect credit.

5.5 We may limit the maximum stake on any event, and apply or remove restrictions on individual accounts, without giving reasons.

6. Withdrawals

6.1 You may withdraw up to your available (non-bonus) balance by submitting a request through the Website. We do not accept withdrawal requests by phone or email, and our staff may not bypass this rule.

6.2 Withdrawals are paid to a payment account in your own name, normally by the method you used to deposit. Requests are reviewed 24 hours a day, seven days a week; typical timings are shown on Payments, limits & timings.

6.3 To prevent money laundering, deposited funds must be wagered at least once (1x) at odds of 1.20 or higher in the sportsbook, or the casino equivalent, before they can be withdrawn. We may decline a withdrawal where deposits and withdrawals do not correspond to genuine betting activity.

6.4 Bonus funds and winnings from bonuses or free bets are subject to the wagering requirements of the promotion. Winnings from a free bet received without a successful deposit can be withdrawn only after a deposit and the applicable wagering are completed.

6.5 The total amount one account holder may withdraw is limited to ₱500,000 within any 24-hour period. Per-transaction limits are shown in the cashier.

6.6 Before paying a withdrawal we may review your play for irregular patterns, request identification or source-of-funds documents, and report to the authorities where required by law. Delays caused by a third-party payment provider may extend processing by three (3) to ten (10) banking days.

6.7 You are responsible for the accuracy of the payment details you submit. We are not liable for losses caused by incorrect details.

7. Bonuses and promotions

7.1 Each promotion has its own terms, which form part of these Terms. Unless those terms say otherwise, a bonus not used within one (1) month of being awarded may be removed.

7.2 Equal, zero or low-margin bets, hedging, and betting on opposite outcomes do not count towards wagering requirements and are treated as irregular play.

7.3 Playing games excluded from a bonus while using bonus funds may lead to removal of the bonus and related winnings.

7.4 We may refuse, withdraw or void any bonus where we reasonably suspect abuse.

8. Fair play, fraud and prohibited conduct

8.1 You must not take part in any fraudulent, collusive, match-fixing or other unlawful activity, and you must not use bots, artificial intelligence, software-assisted methods or devices to play, or to attack, hack or manipulate our systems.

8.2 Prohibited activities include opposite betting, arbitrage, match-fixing, payment fraud, voucher or scratch-card fraud, bonus or commission abuse, money laundering, collusion, and operating dummy or linked accounts.

8.3 Where we reasonably suspect such activity, we may suspend or close the accounts involved (including linked accounts, households, agents, affiliates, IP addresses or groups), disable game categories, block accounts for up to 365 days, void bets, withhold or forfeit balances, and report the matter to PAGCOR, the Anti-Money Laundering Council or law enforcement.

8.4 We may withhold withdrawals and void affected bets or winnings where an outcome was caused by a game or platform malfunction, a random-number-generator error, or irregular betting patterns linked to manipulation or a game-provider issue. We will correct reported defects as soon as reasonably possible.

8.5 Where the integrity of a sporting event is in doubt (including suspected match-fixing), we may suspend payments, void bets on that event and share information with the relevant authorities.

8.6 Be courteous to other players and to our staff in chat and other channels.

9. Dormant and closed accounts

9.1 You may close your account at any time. We will return your available balance, less any applicable withdrawal charges and after open bets are settled, by a method we choose in line with these Terms.

9.2 We may close an account and refund the available balance at our discretion, subject to the law and to forfeiture rules in these Terms.

9.3 We do not close an account just because it is inactive. However, if you do not log in for one (1) year, any remaining balance may be removed after we send a notice to your registered email address.

9.4 To stop playing for a while or permanently, use the tools in our Responsible Gaming policy.

10. Breaches and forfeiture

10.1 If you breach these Terms, or we have reasonable grounds to suspect that you have, we may suspend or close your account and withhold funds in it (including deposits) to cover damages you owe.

10.2 Funds forfeited because of a breach are treated as gross gaming revenue reported to PAGCOR, or forfeited in favour of the Government where PAGCOR rules require.

11. Taxes

11.1 You are responsible for declaring and paying any taxes that apply to your winnings under Philippine law.

12. Limitation of liability

12.1 You use the Website and play at your own risk. The Website and games are provided without warranties of any kind, to the extent permitted by law.

12.2 To the extent permitted by law, Wing, its directors, employees, partners and service providers are not liable for any indirect, special, consequential or incidental loss arising from your use of the Website. Nothing in these Terms limits liability that cannot be limited under Philippine law, including liability for fraud or gross negligence.

12.3 You agree to indemnify Wing, its directors, employees, partners and service providers against claims, losses and costs arising from your breach of these Terms or misuse of the Website.

13. Intellectual property

13.1 Wing, the Wing logo and the wing.ph domain belong to Sandbox Entertainment Corp. or its licensors. All content, software and designs on the Website are protected by the Intellectual Property Code of the Philippines (Republic Act No. 8293).

13.2 You may use the Website only for personal, non-commercial entertainment. You may not copy, scrape, monitor with automated tools, frame or link to the Website or its content without our prior written consent.

14. Personal data

14.1 We process your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and our Privacy Policy.

15. Complaints and disputes

15.1 Raise any query or complaint about a transaction with our support team via Live Chat or support@wing.ph, giving your username and the details of the transaction. We will acknowledge it promptly and aim to give you a written answer within ten (10) business days.

15.2 For disputes about bets, our server transaction logs are the primary record.

15.3 If you are not satisfied with our final answer, you may refer the matter to PAGCOR as our regulator.

15.4 These Terms are governed by the laws of the Republic of the Philippines.

16. General provisions

16.1 If any provision of these Terms is found illegal or unenforceable, it is severed and the remaining provisions stay in force.

16.2 These Terms are the entire agreement between you and Wing about the Website and replace any earlier communications on the same subject, except in the case of fraud.

16.3 A printed copy of these Terms and of any electronic notice is admissible in judicial or administrative proceedings to the same extent as other business records.

16.4 Our failure to enforce a right is not a waiver of it.

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